Remote & Emergency Support

Rapid response when it matters. Most issues resolved remotely within minutes - with on-site escalation for outages and incidents and SLA Backed support.

What we deliver

  • Live remote troubleshooting and resolution.
  • Clear SLAs, priority handling, and comms.
  • Emergency call-outs and recovery support.
  • Root-cause analysis to prevent repeats.

What’s included

Remote agent & monitoring
Patch & vulnerability checks
Incident notes & Root Cause Analysis
Optional on-site escalation
Do you offer out-of-hours cover?
Yes - selectable as a billable pre-agreed add-on.
Get support
Several people working at computer desks in an office with large windows, multiple monitors, laptops, and office supplies.