Our Packages
At KnightShift IT, we don’t just fix problems, we anticipate them.
Our services are designed to keep your business secure, efficient, and ready for what’s next. From day-to-day IT support to long-term strategic oversight, we tailor our approach to suit your needs - whether you’re a start-up, an established enterprise, or scaling fast.
Every solution we provide is backed by expertise, transparency, and a commitment to reliability — so you can stay focused on your business while we handle the technology behind it.
KnightShift IT serve businesses nationwide, based in the centre of Birmingham, for optimal reach to all parts of the city, and the wider country.
Below we have our packages, tailored for long term, ongoing support as well as flexible options.
| Feature | Pawn | Rook | Knight | Piece by Piece |
|---|---|---|---|---|
| Price from | £15 per user/month |
£25 per user/month |
£35 per user/month |
From £8 |
| Business Hours Helpdesk | ✓ | ✓ | ✓ | Optional |
| SLA-backed Support | ✓ | ✓ | ✓ | Optional |
| Unlimited 1st & 2nd Line Remote Support | ✓ | ✓ | ✓ | Optional |
| Remote Issue Resolution | ✓ | ✓ | ✓ | Optional |
| Essential IT Maintenance | ✓ | ✓ | ✓ | Optional |
| Patch Management | ✓ | ✓ | ✓ | Optional |
| Dedicated User Support | ✓ | ✓ | ✓ | Optional |
| Network Management | — | ✓ | ✓ | Optional |
| Managed Cloud Backups | — | ✓ | ✓ | Optional |
| Endpoint Protection | — | ✓ | ✓ | Optional |
| Monthly IT Health & Security Reports | — | ✓ | ✓ | Optional |
| Microsoft 365 / Tenant Administration | — | ✓ | ✓ | Optional |
| User Onboarding & Offboarding | — | ✓ | ✓ | Optional |
| Strategic IT Oversight | — | — | ✓ | Optional |
| Long-term IT Planning | — | — | ✓ | Optional |
| Compliance Support | — | — | ✓ | Optional |
| Best-practice & Industry Benchmarking | — | — | ✓ | Optional |
| 24/7 Cybersecurity Monitoring | — | — | ✓ | Optional |
| Custom Cybersecurity Stack | — | — | — | ✓ |
| Flexible SLAs & Service Hours | ✓ | ✓ | ✓ | ✓ |
| Integration with Existing IT / In-house Teams | — | ✓ | ✓ | ✓ |
| Modular / Mix-and-match Services | — | — | — | ✓ |
Your IT Gets Stronger Over Time
Good IT shouldn’t just fix problems - it should continuously improve your business.
With KnightShift, we proactively strengthen your IT environment over time, improving areas such as patch compliance, endpoint protection, backup reliability, and overall security posture.
The result; fewer risks, fewer surprises and an IT environment that becomes more resilient as your business grows.
Graph shown for illustrative purposes, collated customer data. Actual improvements vary based on existing environment and selected services.
IT Health
Not sure what meets your needs? Perhaps you’ll benefit from getting in touch to see what we can do for you!
Optional Services - No Contract Required
Sometimes you just need expert help without the commitment.
KnightShift IT offers a range of out-of-contract services — flexible, fixed-length engagements designed to give you control and immediate results when you need them most.
Available Services:
Emergency Support – from £55/hr
Cybersecurity Audit – from £500
Infrastructure Audit – from £300
Technical Interview Panel Support – from £300
IT Support Retainer - Only as, and when needed (price varies)
These services are delivered independently of any managed agreement, providing you with freedom, transparency, and rapid assistance - no strings attached.
Contact us for £500 worth of our services
Fill out this form to claim your FREE IT readiness & healthcheck audit and we will be in touch shortly. We can’t wait to hear from you!