Our Packages
At KnightShift IT, we don’t just fix problems, we anticipate them.
Our services are designed to keep your business secure, efficient, and ready for what’s next. From day-to-day IT support to long-term strategic oversight, we tailor our approach to suit your needs - whether you’re a start-up, an established enterprise, or scaling fast.
Every solution we provide is backed by expertise, transparency, and a commitment to reliability — so you can stay focused on your business while we handle the technology behind it.
Below we have our packages, tailored for long term, ongoing support.
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Pawn Package
Pawn - Keeps You Operational
From £30 per user/month
Managed IT Support for SMEs/schools or regulated environments
Business Hours Helpdesk with SLA-backed Support
Unlimited 1st and 2nd Line Remote Support
Essential Maintenance Services
Comprehensive Patch Management
Remote Issue Resolution
Dedicated User Support for Seamless Experience
Best for: micro-businesses, schools and start-ups who need reliable day-to-day support.
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Rook Package
Rook - Keeps You Secure
From £50 per user/month
Everything in the “Pawn” package plus:
A Fortified defence: network management, managed cloud backups, endpoint protection.
Monthly IT health & security reports
Tenant administration i.e. Microsoft 365 admin
User onboarding & offboarding
Best for: Organisations who want peace of mind, backups handled and proactive monitoring.
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Knight Package
Knight - Keeps You Ahead
From £70 per user/month
Everything in the previous two tiers, plus:
Elite managed service: full strategic oversight
Long term planning,
Compliance
Industry standard and/or best practice benchmarking
24/7 cyber security monitoring.
Best for: Growing organisations with compliance needs or sensitive data, with no appetite for downtime.
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KnightShift Custom Package
Piece by Piece
Price varies - as low as £20!
Create a fully customisable package that combines support, security & consultancy, designed specifically for how you operate.
Mix-and-match services from any tier
Custom cybersecurity stack
Flexible SLAs & service hours
Integration with existing systems or in-house teams
Scalable or modular pricing options
Best for: Small or Medium sized businesses who have budget constaints! Those who need adhoc or flexible pricing if you cannot justify monthly subscriptions.
Not sure what meets your needs? Perhaps you’ll benefit from getting in touch to see what we can do for you!
…Or you can find a rough ballpark cost via our Pricing Calculator
Optional Services - No Contract Required
Sometimes you just need expert help without the commitment.
KnightShift IT offers a range of out-of-contract services — flexible, fixed-length engagements designed to give you control and immediate results when you need them most.
Available Services:
Emergency Onsite Support – from £55/hr
Cybersecurity Audit – from £500
Infrastructure Audit – from £300
Technical Interview Panel Support – from £300
These services are delivered independently of any managed agreement, providing you with freedom, transparency, and rapid assistance - no strings attached.
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